Returns & Claims

We want every VENIER piece to arrive exactly as expected. This page explains change-of-mind returns and claims for items that arrive damaged, defective or incorrect.

14-day right of withdrawal

If you are a consumer entitled to a statutory right of withdrawal, you may notify us within 14 days after receiving your order that you wish to return it, without giving a reason. Contact support@venier.com before sending anything so we can provide the correct return instructions and address.

Return items unworn, unaltered and with their original packaging. You are responsible for the direct cost of return postage unless the item is faulty or we sent the wrong product. We may deduct an amount for diminished value caused by handling beyond what is necessary to inspect the item. Your statutory consumer rights remain unaffected.

Damaged, defective or incorrect items

Contact us within 10 days of delivery with your order number, a short description and clear photographs of the item and packaging. Once approved, we will arrange a replacement at no cost or the appropriate refund. We normally reply within two business days.

Exchanges

We do not process direct exchanges for a different size or style. Return the eligible item according to the instructions above and place a new order for the preferred piece.

Do not send a return without authorisation. The correct return destination depends on your location.